Privacy Policy and Terms and Conditions

Effective Date: September 24, 2025

Farmhouse Pet Supply (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or shop on our website (the “Site”) and how it applies across all U.S. states and internationally.

1. Information We Collect

We may collect:

  • Identifiers / Contact Info: name, email, phone number, shipping/billing address
  • Order / Transaction Information: products purchased, order history, payment method (masked, or via our payment processors)
  • Account & Authentication Data: username, password, login timestamps
  • Technical & Usage Data: IP address, browser type, device information, pages visited, click behavior
  • Cookies & Tracking Data: cookies, pixel tags, similar technologies, analytics, advertising identifiers
  • Communications Data: messages you send us (feedback, support inquiries)
  • Inferences / Derived Data: preferences, interests, personalization models, profile data

We do not knowingly collect information from children under 13.

2. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders
  • Communicating order status, updates, and customer support
  • Personalizing your experience, recommending products
  • Marketing, promotions, and sending newsletters (with opt-in / opt-out)
  • Fraud detection, business analytics, improving our services
  • Legal compliance, regulatory obligations, dispute resolution

3. Sharing & Disclosure

We do not sell your personal information for profit. We may share:

  • Service Providers / Vendors: shipping carriers, payment processors, cloud hosting, analytics tools
  • Advertising & Marketing Partners (for targeted ads, where permitted)
  • Legal / Regulatory / Safety: in response to lawful requests, litigation, to protect rights
  • Business Transfers: assets, mergers, acquisitions (with notice to customers)

4. Cookies, Tracking & Do Not Track

  • We use cookies and similar technologies to maintain session state, remember preferences, analyze usage, enable ads, etc.
  • You can disable or block cookies via browser settings (but some site features may break).
  • Do Not Track (DNT): Our Site does not currently respond to browser “Do Not Track” signals.
  • Global Privacy Control (GPC): For states that recognize GPC (e.g. California, Colorado, Connecticut, New Jersey) we may honor it as a universal opt-out. Wikipedia+1

5. Your Rights — State & International

Depending on your location, you may have rights relating to the personal data we hold:

California (CCPA / CPRA)

  • Right to Know what information we collect, use, disclose, or share
  • Right to Delete your personal data (with exceptions)
  • Right to Correct inaccurate information
  • Right to Opt-Out of sale/sharing of personal data (we do not sell for profit, but sharing for advertising may count)
  • Right to Limit use of “sensitive personal information”
  • Right to Non-Discrimination for exercising rights

Virginia (VCDPA), Colorado (CPA), Utah (UCPA), Connecticut (CTDPA)

These states have comprehensive privacy laws that grant rights such as:

  • Access / confirm whether we process your data
  • Correct inaccuracies
  • Delete your personal data
  • Opt-out of profiling for targeted ads or selling/sharing
  • Appeal refusals

Each law has thresholds (e.g. number of customers, revenue) and specific definitions. Centre for Information Policy Leadership+3Wiley+3TrustArc+3

Other States

Many states are adopting or have adopted privacy laws (e.g. Florida, Texas, Oregon, Montana, Iowa, New Jersey, Tennessee, Delaware, Maryland, etc.). TrustArc+2White & Case+2
We monitor changes and will update this policy accordingly.

GDPR / UK / EU (for international visitors)

You may also have:

  • Right of access, correction, deletion
  • Right to restrict processing
  • Right to object, especially to direct marketing
  • Right to data portability
  • Right to withdraw consent

We may rely on consent, contract performance, or legitimate interest to process your data.

6. How to Exercise Your Rights

To submit requests (access, deletion, correction, opt-out, etc.), contact:
[email protected]

We will verify your identity, and respond within required timeframes (generally 30–45 days, per applicable laws).
Some requests may be limited by legal exceptions (e.g. data needed to complete a transaction or fulfill a legal obligation).

7. Data Retention & Deletion

We retain your personal data only as long as needed for the purposes described (order fulfillment, support, legal compliance).
When no longer needed, we will delete, anonymize, or aggregate your data in a secure manner.

8. Security

We use administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure—transmission of data over the internet is inherently risky.

9. International Transfers

If your data is transferred outside your home country (e.g. from EU to U.S.), we will do so under safeguards (e.g. standard contractual clauses, etc.).

10. Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal data from children under 13.
If we discover data from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will include a new Effective Date.
We encourage you to revisit this page periodically.

12. Contact Us

If you have questions, requests, complaints, or need assistance:
Farmhouse Pet Supply
Email: [email protected]
Website: https://farmhousepetsupply.com

Terms & Conditions

Effective Date: September 24, 2025

Welcome to Farmhouse Pet Supply (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website [farmhousepetsupply.com] (the “Site”) and any purchases made through it. By using our Site, you agree to these Terms.

1. Use of the Site

  • You must be at least 18 years old (or the age of majority in your state) to use this Site or make purchases.
  • You agree to use the Site only for lawful purposes.
  • We may suspend or terminate access if you violate these Terms.

2. Product Information

  • We strive to provide accurate descriptions, images, and pricing, but errors may occur.
  • Colors, sizes, and product details may vary slightly due to photography or improvements.
  • We reserve the right to modify or discontinue products at any time.

3. Orders & Payments

  • By placing an order, you agree to provide accurate information.
  • Prices are listed in U.S. dollars. Taxes and shipping are calculated at checkout.
  • Payment must be authorized before orders are processed.
  • We may cancel or refuse orders suspected of fraud or error.

4. Shipping Policy

  • Orders are processed promptly. Unless otherwise stated, items will ship within 30 days, per the FTC’s Mail Order Rule.
  • If we cannot ship within that timeframe, we will notify you and give you the option to cancel.
  • Shipping costs and estimated delivery times are provided at checkout.
  • Risk of loss passes to you once items are delivered to the carrier.

5. Returns & Refunds

  • We want you and your pets to be happy. You may return most new, unused items within 30 days of delivery for a refund or exchange.
  • Items must be in original packaging and condition. Used or damaged items may not be eligible.
  • Refunds will be issued to the original payment method, minus shipping unless the item was defective.
  • For instructions, please contact [email protected].

6. Product Safety Disclaimer

  • All products are intended for pet use only.
  • Always supervise pets when using our products.
  • Farmhouse Pet Supply is not responsible for injuries or damages resulting from misuse, lack of supervision, or modifications of products.

7. Intellectual Property

  • All text, images, graphics, logos, and content on the Site are owned by Farmhouse Pet Supply or its licensors.
  • You may not copy, reproduce, or distribute content without our permission.

8. Accessibility Statement

  • Farmhouse Pet Supply is committed to providing a website accessible to all users, including those with disabilities.
  • We strive to conform to WCAG 2.1 AA standards.
  • If you encounter issues, please contact us at [email protected] so we can assist you.

9. DMCA Policy

  • If you believe content on our Site infringes your copyright, you may file a notice under the Digital Millennium Copyright Act (DMCA).
  • Notices must include:
    • Identification of the copyrighted work.
    • Identification of infringing material.
    • Your contact information.
    • A statement of good-faith belief.
    • A statement that the information is accurate under penalty of perjury.
  • Send notices to: [email protected]

10. Marketing & Email Communications

  • By providing your email, you may receive promotional messages.
  • You can unsubscribe at any time by following the link in the email.
  • We comply with the CAN-SPAM Act, including honoring opt-outs and providing our business address in all emails.

11. Cookies & Tracking

  • We use cookies to improve user experience and deliver personalized ads.
  • You may disable cookies in your browser settings, but some features may not function properly.
  • Do Not Track (DNT): Our Site does not currently respond to browser “Do Not Track” signals.

12. Limitation of Liability

  • Farmhouse Pet Supply is not liable for indirect, incidental, or consequential damages related to use of the Site or products.
  • Our liability is limited to the purchase price of the product at issue.

13. Indemnification

You agree to indemnify and hold harmless Farmhouse Pet Supply and its affiliates from claims, damages, or expenses arising from your use of the Site or violation of these Terms.

14. Third-Party Links

We are not responsible for content or services provided by third-party websites linked on our Site.

15. Governing Law

These Terms are governed by the laws of the State of Wisconsin, without regard to conflicts of law. Disputes will be resolved in the courts of Wisconsin, USA.

16. Changes to These Terms

We may update these Terms periodically. Updates will be posted here with a revised effective date.

17. Contact Us

If you have questions about these Terms, please contact us:

Farmhouse Pet Supply
Email: [email protected]
Website: https://farmhousepetsupply.com